'Coached by Cass' App

Terms of Use

Last updated 16 September, 2026

Please read these terms carefully before using the Coached by Cass mobile application (the "App").

By downloading, accessing or using the App, you agree to be bound by these terms. If you do not agree, do not use the App.

1. Who we are

The App is operated by Cass Dunn Coaching Psychology Ltd ("we", "us", "our"), of 167-189 Great Portland Street, London, United Kingdom W1W SPF.

You can contact us about the App, including any questions, complaints or claims at [email protected]

References to "you" mean the person accessing or using the App.

2. What these terms cover

These terms govern your use of the App, including all content, features and functionality made available through it, such as course materials, guided meditations and other audio recordings, videos, worksheets, community areas and messaging features.

The App is primarily provided as a benefit of your enrolment in one of our online programmes. Your enrolment in that programme is governed by the separate agreement. If there is any conflict between these terms and your programme agreement, the programme agreement prevails. These terms prevail in relation to your use of the App itself.

3. Eligibility

You must be at least 18 years old to use the App. By using the App, you confirm that you are 18 or over. We do not permit anyone under 18 to create an account or use the App.

4. Your account

Access to the App requires an account. Account credentials are issued to you personally in connection with your programme enrolment . You agree to:

  • provide information that is accurate, complete and current, and keep it up to date;

  • keep your login details confidential and not share your account with anyone else;

  • notify us immediately at [email protected] if you become aware of any unauthorised use of your account.

You are responsible for all activity that occurs under your account. We may suspend or terminate your account if these terms are breached, including where account sharing is detected.

5. Licence to use the App

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download and use the App on any mobile device that you own or control, solely for your personal, non-commercial use, and in the case of the Apple App Store, as permitted by the usage rules set out in the Apple Media Services Terms and Conditions.

You may not sublicense, sell, rent, lease, transfer or otherwise distribute the App or your access to it. You may not copy, modify, reverse engineer, decompile or disassemble the App except to the extent permitted by applicable law.

6. Our content and intellectual property

All content we make available through the App, including course lessons, guided meditations, audio and video recordings, workbooks, worksheets, frameworks, text, graphics and branding ("Our Content"), is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property llaws.

Our Content is licensed to you for your personal use only, for as long as you have valid access to the App or the relevant programme. You may not:

  • record, download (other than through features we provide for offline use within the App),

  • copy, screenshot or otherwise reproduce Our Content;

  • share, publish, distribute or resell Our Content, in whole or in part, including within your own programmes, content or client work;

  • remove any copyright or proprietary notices;

  • use Our Content to train, fine-tune or prompt any artificial intelligence system.

Nothing in these terms transfers any ownership of Our Content to you. Any trade mark owned by us may not be used without our prior written consent.

7. Community areas and your content

The App may include community areas, group discussions, comments or messaging features where you can post text, images or other material ("Your Content").

You retain ownership of Your Content. By posting it, you grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce and distribute Your Content within the App and the relevant programme community for the purpose of operating the service. This licence ends when Your Content is deleted from the App, except where it has been reshared by other members within the community before deletion or where we are required to retain it by law.

You are solely responsible for Your Content. You warrant that you own it or have the right to post it, and that it does not infringe anyone else's rights or breach any law.

You must not post content that is unlawful, defamatory, discriminatory, harassing, obscene, misleading, or that promotes unauthorised advertising or solicitation, contains malicious code, impersonates any person, or violates another person's privacy or confidentiality. Because our community includes discussion of personal and professional challenges, you also agree to treat what other members share as confidential and not disclose it outside the community.

There is no tolerance for objectionable content or abusive behaviour. We may review, moderate, refuse or remove any of Your Content at our discretion, and may restrict, suspend or terminate the access of any user who posts objectionable content or behaves abusively towards others. If you encounter objectionable content or behaviour, you can report it to us at [email protected] and we will review reports and take appropriate action within 24 hours.

We do not control everything posted by users and are not responsible for it. Although we back up App data periodically, we do not guarantee against loss or corruption of Your Content, and you should keep your own copies of anything important.

8. Coaching, not therapy: important wellbeing information

The App provides coaching, education and personal development content, including mindfulness and meditation practices. It is not a medical, psychological or therapeutic service, and nothing in the App constitutes medical advice, mental health treatment, diagnosis or therapy.

Use of the App does not create a psychologist-client or other clinical relationship between you and us. Content in the App is general in nature and is not a substitute for individual professional advice tailored to your circumstances.

The App is not a crisis service and is not monitored for urgent messages. If you are in crisis or concerned about your immediate safety or the safety of someone else, contact your local emergency services or a crisis support line in your country, such as Lifeline (13 11 14) in Australia or Samaritans (116 123) in the United Kingdom.

Some practices in the App involve attention to the body, breath and emotions. If you have a health condition that may be affected by these practices, or if a practice causes you significant distress, stop and seek advice from a qualified health professional.

9. Acceptable use

You agree to use the App only for lawful purposes and in accordance with these terms. You must not:

  • use the App in any way that breaches applicable law or regulation;

  • attempt to gain unauthorised access to the App, other users' accounts, or the systems on which the App is hosted;

  • introduce viruses, malware or other harmful code;

  • interfere with the proper working of the App, or use automated means to scrape or extract data from it;

  • use the App to send spam or unsolicited commercial communications to other users.

10. Availability, changes and support

The App is provided through third-party platforms and infrastructure. We aim to keep it available and working well, but we do not guarantee that it will be uninterrupted, error-free or available at all times. We may update, change, suspend or withdraw features of the App, or the App itself, for operational, technical or commercial reasons.

We are solely responsible for providing support for the App. Support queries should be sent to [email protected]. Neither Apple nor Google has any obligation to provide maintenance or support for the App.

11. Termination

We may suspend or terminate your access to the App if you materially breach these terms, if your programme enrolment or purchase entitling you to access ends, or if we discontinue the App. Where reasonably practicable, we will give you notice before terminating access.

You may stop using the App at any time and may delete your account by contacting us at [email protected]. Ending your App access does not by itself end your programme enrolment or any obligations under your programme agreement.

On termination, the licence granted to you under these terms ends and you must stop using the App. Sections of these terms that by their nature should survive termination, including sections 6, 8, 12, 13 and 15, will survive.

12. Disclaimers

Except as expressly set out in these terms or required by law, the App and Our Content are provided on an "as is" and "as available" basis, and we make no warranties or representations about them, including as to accuracy, completeness, fitness for a particular purpose or uninterrupted availability.

Personal development outcomes depend on many factors specific to you. We do not promise any particular result from using the App or Our Content, including any business, financial or wellbeing outcome.

The App may contain links to third-party websites or services. We are not responsible for their content, policies or practices, and you access them at your own risk.

13. Liability

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law. In particular, nothing in these terms excludes or limits:

- our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation;

- your statutory rights as a consumer, including under the Consumer Rights Act 2015 if you are in the United Kingdom, or the consumer guarantees under the Australian Consumer Law if you are in Australia. Where legislation implies guarantees, conditions or warranties that cannot be excluded, our liability for a breach is limited, where permitted, to resupplying the relevant services or paying the cost of having them resupplied.

Subject to the above, we are not liable for any loss of profits, loss of business, loss of data, or any indirect or consequential loss arising out of or in connection with your use of, or inability to use, the App.

This section does not limit any rights or remedies you have under your programme agreement in relation to the coaching services themselves.

14. Privacy

Our privacy policy, available at https://coachedbycass.app/privacy, explains how we collect, use and protect your personal information when you use the App, and applies in addition to these terms. Please read it before using the App.

15. Additional terms for the Apple App Store

If you downloaded the App from the Apple App Store, the following additional terms apply and, to the extent of any inconsistency, prevail over the rest of these terms:

Acknowledgement.

These terms are concluded between you and us only, and not with Apple Inc. or its subsidiaries ("Apple"). We, not Apple, are solely responsible for the App and its content. These terms do not provide usage rules for the App that conflict with the Apple Media Services Terms and Conditions as at the date you accept these terms, which you acknowledge you have had the opportunity to review.

Scope of licence. The licence granted to you is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the usage rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing where applicable.

Maintenance and support.

We are solely responsible for providing any maintenance and support services for the App, as specified in these terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services for the App.

Warranty.

We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) you paid for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our sole responsibility.

Product claims.

We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation. These terms do not limit our liability to you beyond what is permitted by applicable law.

IIntellectual property claims.

In the event of any third-party claim that the App, or your possession and use of the App, infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.

Legal compliance.

You represent and warrant that you are not located in a country that is subject to a United States government embargo or that has been designated by the United States government as a "terrorist supporting" country, and that you are not listed on any United States government list of prohibited or restricted parties.

Third-party terms.

You must comply with any applicable third-party terms of agreement when using the App, for example your mobile data service agreement.

Third-party beneficiary.

Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

16. Additional terms for Google Play

If you downloaded the App from Google Play, your use of the App is also subject to the Google Play Terms of Service. These terms are between you and us only. Google is not a party to these terms and has no responsibility or liability for the App or its content, and any purchases you make through Google Play are subject to Google's payment and refund policies.

17. Changes to these terms

We may update these terms from time to time, for example to reflect changes to the App, the law or our business. If a change is material, we will give you reasonable advance notice, normally at least 30 days, through the App or by email, before the new terms take effect. By continuing to use the App after the changes take effect, you agree to the updated terms. If you do not agree, you should stop using the App and may contact us about your options under your programme agreement.

18. General

If any provision of these terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. A failure by either of us to enforce a right under these terms is not a waiver of that right.

You may not assign or transfer your rights under these terms. We may assign our rights and obligations under these terms to a successor of our business, provided your rights are not adversely affected.

These terms, together with your programme agreement and our privacy policy, form the entire agreement between you and us in relation to the App.

19. Governing law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and nothing in this section affects your right to bring proceedings in that country.

If you have a concern or dispute, please contact us first at [email protected] and we will try to resolve it with you informally.

20. Contact us

Questions about these terms can be sent to:

Cass Dunn Coaching Psychology Ltd

167-189 Great Portland Street,

London W1W SPF

Email: [email protected]

Website: https://coachedbycass.app

Copyright 2026 | Cass Dunn Coaching Psychology | Terms & Conditions